Skip to main content
Software to boost your productivity Deskshare
Download
Support Forum

Ask questions and find solutions to common problems.


Technical Support

Your complete reference to product technical support.


Lost License Key

Retrieve your purchase history using our automated system.

Articles

Read expert insights on how to get the most out of our software.


Video Tutorials and Manuals

Learn new features and functions with our easy to follow videos and guides.

Contact Us

Your direct line to chat with us.


About Deskshare

Discover our story and values

My Account Log In
Log In
    Deskshare Support Forum
    • Recent
    • Popular
    • Login

    Streaming Issues

    Scheduled Pinned Locked Moved WebCam Monitor
    2 Posts 2 Posters 11.9k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • C
      Caesar
      last edited by

      Hi All

      I'm using a Sony Ipela SNC-RZ25P Camera streaming via a local machine running vista ultimate.

      I'm using and ADSL max broadband line at the site.

      When viewing the stream over the internet, it is slow and sometimes after about a minute will just freeze completely.

      I started using version 3.72 as a trial then i purchased the software and upgraded to version 4.11, i have now upgraded to version 4.13 to see if this helps but it hasn't

      Anybody got any ideas as i really need to get this working.

      Many Thanks

      1 Reply Last reply
      Reply Quote
      • D
        DeskShare_-_Support
        last edited by

        Caesar:

        To view a stream, you'll need to have sufficient bandwidth at both ends of the connection. That is, both the system running WebCam Monitor and the system that is viewing the stream need fast enough connections.

        If you're seeing slow streaming, with freezes, I would suggest you try lowering the bandwidth setting in WebCam Monitor. Open the Tools menu, and click Options. Switch to the Remote Monitoring tab, and click the Configure button for Streaming. There is a drop-down list of Profiles for live streaming. Select Video for dial-up modems (the lowest-bandwidth setting). If this solves your problem, you can experiment with higher-bandwidth profiles until you find a stable Profile that gives you consistent performance.

        Please be sure that you are using the latest Windows Media Player at both ends of the connection. You can download the current version of Windows Media Player from Microsoft.

        1 Reply Last reply
        Reply Quote

        Hello! It looks like you're interested in this conversation, but you're not signed in.

        Sign in with your Deskshare account to ask a question, reply, and get an email when someone answers. You will come back to exactly where you left off.

        With your input, this post could be even better 💗

        Register Login
        • 1 / 1
        • First post
          Last post