Skip to main content
Software to boost your productivity Deskshare
Download
Support Forum

Ask questions and find solutions to common problems.


Technical Support

Your complete reference to product technical support.


Lost License Key

Retrieve your purchase history using our automated system.

Articles

Read expert insights on how to get the most out of our software.


Video Tutorials and Manuals

Learn new features and functions with our easy to follow videos and guides.

Contact Us

Your direct line to chat with us.


About Deskshare

Discover our story and values

My Account Log In
Log In
    Deskshare Support Forum
    • Recent
    • Popular
    • Login

    False Alarms in Motion Detection

    Scheduled Pinned Locked Moved WebCam Monitor
    4 Posts 3 Posters 21.9k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M
      Mark_Troha
      last edited by

      I have configured WebCam Monitor for motion detection. It records a video of 5 seconds when motion is detected. Occasionally, I get videos with no visible motion. Is there a way to eliminate false motion detection?

      1 Reply Last reply
      Reply Quote
      • D
        DeskShare_-_Support
        last edited by

        As is inherent with every machine based system, false alarms cannot be completely eliminated. To minimize false alarms in WebCam Monitor, reduce the motion sensitivity.

        Sudden changes in light also qualify as genuine motion. If you are monitoring an area lit by flickering artificial lights then a better idea would be to change camera settings to enable flicker-free recording. This setting depends on the driver and the make of your camera.

        To configure the Motion detection settings, you might find the following link helpful:
        [url=https://www.deskshare.com/help/WCM/ConfiguringMotionDetection.aspx]https://www.deskshare.com/help/WCM/ConfiguringMotionDetection.aspx[/a]

        For configuring Noise detection settings, please refer to the following page:
        [url="https://www.deskshare.com/help/WCM/ConfiguringNoiseDetection.aspx]https://www.deskshare.com/help/WCM/ConfiguringNoiseDetection.aspx[/a]

        1 Reply Last reply
        Reply Quote
        • E
          extion
          last edited by

          I'm having the same problem, but worse. I have the sensitivity set to the lowest degree. The program works great for detecting motion the first time, but after that, it will continue to trigger itself over and over again. ...once the 'motion' has left the camera's eye, the program completes it's recording after a few seconds. As soon as it does, the alerts are triggered again, and the camera begins the whole process over. Is there a glitch?

          1 Reply Last reply
          Reply Quote
          • D
            DeskShare_-_Support
            last edited by

            It sounds like you have also enabled the alert to trigger periodically after the specified time duration.

            WebCam Monitor can trigger alerts when:

            1. Motion or noise is detected
            2. Periodically after the specified time duration

            These settings are available in the Quick Settings pane under Automatically Alert Me box. Make sure that only "When motion or noise is detected" option is checked. Uncheck the "Periodically after every." option.

            1 Reply Last reply
            Reply Quote

            Hello! It looks like you're interested in this conversation, but you're not signed in.

            Sign in with your Deskshare account to ask a question, reply, and get an email when someone answers. You will come back to exactly where you left off.

            With your input, this post could be even better 💗

            Register Login
            • 1 / 1
            • First post
              Last post