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  • how to keep monitoring even screensaver is on?

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    WebCam Monitor does continue to monitor even when the screen saver is on. You don't need to shut down the screen saver.
  • Snapshot history

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    You can find instructions for setting up automatic upload here: https://www.deskshare.com/help/WCM/ConfiguringUpload.aspx https://www.deskshare.com/help/WCM/UploadingOnMotionNoise.aspx https://www.deskshare.com/help/WCM/UploadingPeriodically.aspx https://www.deskshare.com/help/WCM/UploadingManually.aspx
  • Error when trying to use IP Camera

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    The problem is due the URL you have specified. You have to remove the "https://IP_ADDRESS:8080" part and give only "/Jpeg/CamImg.jpg". That should solve your problem.
  • Monitoring From Home

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    Yes, you can use WebCam Monitor to view the web cam from other locations. You will have to configure your network firewall (if you have one) to make that information visible from outside, and you will need to know what address to connect to. We have published an article on the subject, which you can find here.
  • tv tuner streaming.

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    Yes you can capture from a TV tuner. WebCam Monitor allows you to stream from a TV tuner so that others can watch it remotely. However, changing the channel should be done from the TV tuner software.
  • Viewing live stream from multiple PCs

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    In order to view the streaming video from outside your home network, you will have to set your LinkSys router to use "Port Forwarding". The WebCam Monitor User Guide has instructions on setting up streaming: https://www.deskshare.com/help/WCM/StreamingVideoAudio.aspx Use these procedures to select a port for streaming video, then configure the router to forward that port to the Internet from the PC running WebCam Monitor. This should make the video stream available outside your local network. Dyndns.org would let you assign a domain name (such as yourname.dyndns.org) to your video stream. Another site that will do this for you is no-ip.org. Both offer free services. There are several other alternatives.
  • Which major email providers will your software work for?

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    WebCam Monitor will work with any Internet Service Provider that supplies an outgoing mail server using the standard SMTP protocol. The WebCam Monitor User Guide has a section on configuring outgoing mail. You will have to consult your Internet Service Provider to get specific information such as the name of their SMTP server, and whether login and password are required. GMail requires encryption to use their servers for outgoing mail. We plan to support encryption and GMail in a future release of WebCam Monitor.
  • Lost audio preview after upgrading

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    We have an option to switch the audio rendering on and off in WebCam Monitor. This option is present under the Tools menu] Options] General tab] Enable Audio playback while preview.
  • Buffering and Live Streaming

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    The limit for streaming is the amount of bandwidth available for upload. In your case, since the camera is located at your home, the limit is 384Kbps. In the case of both the locations from where you are trying to connect, you have at least 384Kbps available for download. Therefore, the best speed for you is 384Kbps.
  • High CPU usage during monitoring

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    I had that same problem with my two IC-50 Micro Innovation webcams ($20 at walmart). What caused the problem was one of there applications in the STARTUP (Icatch(VI) SnapDetect). Remove it and the CPU usage will drop 50% or less. I'm sure other webcam mfg have something similar running. Check your 'processes' in the windows task manager.
  • Switching camera devices while streaming

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    When WebCam Monitor switches devices then the format of the video feed changes. WebCam Monitor must therefore restart streaming.
  • Recording and Snap File name with 24hr clock

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    Please download and install the latest version of WebCam Monitor from: https://www.deskshare.com/wcm.aspx In the latest version, WebCam Monitor uses a 24 hour clock to format the file names.
  • Saving motion detection images locally

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    You do not need an internet connection to setup WebCam Monitor. By default, WebCam Monitor saves both Video Recordings and Snaps locally. You can view these files from Recordings tab of WebCam Monitor. By default, the files are saved in My Documents under a folder named "WebCam Monitor Media".
  • IP based Web Cams

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    The latest version supports most of the popular IP cameras. The entire list of supported IP cameras is displayed in the software. We are constantly adding additional cameras, therefore you can download the latest version to get the most accurate list of IP cameras supported. You can download the latest version from the following page: https://www.deskshare.com/download.aspx If you're looking for a recommendation on choosing an IP camera. I can recommend the Sony IP cameras which are all supported by the software and work very well.
  • Taking snaps from multiple cameras for website

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    WebCam Monitor is capable of uploading snaps generated by the "Take Snap Alert" to an FTP server. By default, JPEG snaps are uploaded with different names. You can choose to upload the JPEG snaps with the same name. To specify the name of the JPEG snap: On the Tools menu, click Options Select the Remote Monitoring tab Under Upload, click Configure Under Upload Files, select the Continuously overwrite snap file name option. Specify the name of the JPEG snap file. Click OK WebCam Monitor will now upload all JPEG snaps with the specified snap name; overwriting the JPEG snap already present. You can also configure multiple cameras to run in a cycle using the "Schedule through Multiple Devices in a Cycle" option.
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    The mail server "smtp.mail.yahoo.com" is for Yahoo Mail Plus users. If you have subscribed to this Yahoo mail service then you must provide authentication information along with the mail server name - "smtp.mail.yahoo.com". In WebCam Monitor, you can provide the user name and password by checking the "My Outgoing mail server requires authentication" option under "Configure Mail Server". If you do not specify a mail server then WebCam Monitor automatically tries to determine the mail server's address from the e-mail's domain name. If you are using any e-mail client like Outlook or Outlook Express, you can copy the SMTP settings to "Outgoing Mail Server" dialog in WebCam Monitor.
  • Webcam Monitor and a video mobile phone

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    WebCam Monitor can upload video, audio and snaps to a FTP web address. To configure FTP settings, point to the 'Tools' menu and click 'Options'. Select the 'Remote Monitoring' tab. Under 'Upload', click 'Configure'. WebCam Monitor can also stream videos in the Windows Media format. You can view the streamed video using Windows Media Player 9 or higher. Unfortunately, WebCam Monitor does not support a format compatible with 3G phones.
  • Too many e-mails are being generated

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    WebCam Monitor's E-mail Notification Alert generates and sends an e-mail instantly when motion or noise is detected. It is important to report an alert as quickly as possible. If you want to reduce the amount of e-mail then you can simply reduce the Motion and Noise Sensitivity settings from Tools ] Options ] Monitoring. The size of the JPEG image that is part of the e-mail is only 3K. If you have enough bandwidth then it should be easy for you to receive these e-mails. There is a setting to reduce the JPEG quality to further reduce the size of the e-mail, which will result in a faster e-mail delivery. This setting is in the Take Snaps Settings (Tools ] Options ] Monitoring ] Snaps Configuration).
  • Overlay on Snaps?

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    WebCam Monitor can overlay date and time on video recordings and snaps. To enable this feature, point to the Tools menu and click Options. Under the General tab, select Add a Stamp on Video Recordings and Snaps option. Unfortunately, the current version of WebCam Monitor cannot overlay images on videos and snaps.
  • Webcam Catches Burglar

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    This is a very good news. We are very glad that we could help. Thank you