It seems like you are uploading to a BSD server with Pure-ftpd as your FTP server. It is possible that your FTP server does not support certain characters that are part of the JPEG snap's file name. If this is the case, you can set WebCam Monitor to append numbers instead of date and time. These types of file names should be supported by any FTP server. To know the file that WebCam Monitor is currently uploading, you can view the Upload Status from the View menu. This option is available in the latest version of WebCam Monitor. It may also help to clear the entire upload list before you start monitoring.

Hi, so far I have learned that I have three IPs, one public or external router which is dynamis but I turn static, the second the internal router which is 192.168.1.1 always and the third the IP of my PC which is 192.168.1.2 always. I have to forward one port in order to make routable my IP address and used for viewing a streamed video. So when I get into my router and open a port they ask me for an internal port so I wrote 192.168.1.2 (My PC IP) and a port whatever Then I write the same port in my WCM settings. But when I try to wacth from my office the windows media player show me a message,"Windows Media Player cannot play the file because a network error occurred. The server might not be available. Verify that you are connected to the network and that your proxy settings are correct." So what am I doing wrong?, please I really need help on this. Just in case I use OS Windows XP in both places in my house I have speedy 200 from telefonica and XAVI7768 router in my office I have speedy 600 from telefonica and XAVI 7768router. In my home I have 304Mb RAM memory in my PC thanks

A typical configuration of most PCs will not allow you to start mutliple cameras at the same time. In Windows XP, you can start your cameras in Windows Explorer itself. You will get a bandwith error when you try to start a second camera. WebCam Monitor therefore provides you with an option to configure multiple devices in a cycle, where only one camera is used at any given time. After the specified time interval, WebCam Monitor switches to the next device pair configured in the cycle. When one camera is in use, all other cameras remain switched off.

Streaming works only off a routable (static) IP address. See if you are able to ping your IP address from the computer you are trying to view the streams. If you are using a non-routable (dynamic) IP address then you will find the following posts useful: https://www.deskshare.com/Forums/ShowPost.aspx?PostID=710 https://www.deskshare.com/Forums/ShowPost.aspx?PostID=1423 Secondly, make sure that your firewall does not block the specified port. In your case, it is port 5000. To test, you can change the port number to 80 (for http, which usually is not blocked by firewalls) and then try streaming.

First, make sure that you are using the latest version of WebCam Monitor. To download the latest version, visit: https://www.deskshare.com/wcm.aspx To detect only noise, you must disable motion detection. To do so, point to the Tools menu and click Options. Click the Monitoring tab and under Motion Detection, uncheck the "Enable Motion Detection" option. By default, WebCam Monitor selects the first audio device for noise detection. You can change the devices from the drop-downs placed above the preview window. The Add Camera Wizard from the File menu can also be used for changing audio and video devices. Although the noise will trigger Video/Audio Recording but it will not record the sound itself. We are working on a pre-buffered recording scheme that will enable WebCam Monitor to record video and audio data that ocurred before the trigger. To monitor the camera remotely at a scheduled time, simply click "Start Streaming" from the toolbar. Then using the Device Scheduler, set WebCam Monitor to start at 12:00 a.m. and stop at 6:00 a.m. When the devices start, streaming will automatically start transmitting video/audio streams. Next you can go to your remote PC and view the video/audio stream by typing in the URL given to you by WebCam Monitor.

It sounds like you have also enabled the alert to trigger periodically after the specified time duration. WebCam Monitor can trigger alerts when: Motion or noise is detected Periodically after the specified time duration These settings are available in the Quick Settings pane under Automatically Alert Me box. Make sure that only "When motion or noise is detected" option is checked. Uncheck the "Periodically after every." option.

When WebCam Monitor detects motion, it tiggers all selected alerts. Just before triggering the alerts (Video/Audio Recording, Take Snap, E-mail Notification or Sound Alarm), WebCam Monitor suspends monitoring while the alerts are being processed. After all the selected alerts complete, monitoring resumes automatically. WebCam Monitor's log window is very useful when you want to know when alerts start and stop. You must wait for all alerts to complete and then attempt to test motion detection again. A good way to test motion detection is to turn off all Alerts. The log window displays a "Motion Detected" message everytime WebCam Monitor detects motion. Since there are no Alerts to run, WebCam Monitor instantly resumes monitoring.

By default, WebCam Monitor will not trigger motion when changes in the light are gradual. You can increase the motion detection sensitivity from the Tools ] Options ] Monitoring tab. If your camera has a backlight compensation feature then turning this option off may also help. This option tries to compensate for changes in light and hence sometimes interferes with motion detection. If the light is suddenly switched off then WebCam Monitor will detect motion.

You can reduce the number of snaps taken by WebCam Monitor. To do so: On the Monitor menu, click Settings. Select the Take Snap alert. Under the General tab, reduce the number of snaps. You can also increase the snap rate so that WebCam Monitor takes snaps at larger frame intervals. To do so: On the Monitor menu, click Settings. Select the Take Snap alert. Under the Output tab, increase the snap rate in "Take snap after every frame" box. If you are monitoring bright areas then you can also turn-off some of your camera-specific properties like the Backlight Compensation. To change these settings, point to the tools menu and click Camera Properties.

Yes, you can connect multiple cameras to your computer using a USB hub and then use WebCam Monitor to cycle through them. WebCam Monitor's Cycle through mutliple devices feature present in the Device Scheduler will enable you to do so. You can also assign the duration for which you want to monitor from every connected WebCam. Since WebCam Monitor operates devices based on indices and not based on their names, you will be able to connect multiple cameras of the same make on the same machine. You can read about setting up multiple cameras from our article at: https://www.deskshare.com/Resources/articles/wcm_UsingMultipleCameras_MonitorEffectively.aspx

This problem is related to your PC's recording and playback settings. To fix this problem, make sure that you mute the Microphone for playback and select the Microphone for recording. This will eliminate the knocking sound. To do so, follow these steps: In the task bar, double click on the `Volume' notification icon In the `Master Volume' dialog, point to the 'Options' menu and click 'Properties' Under Adjust volume for', select Playback' From Show the following volume controls', check Microphone' Click OK Under 'Microphone', check the 'Mute' option Again, point to the 'Options' menu and click 'Properties' Under Adjust volume for', select Recording' From Show the following volume controls', check Microphone' Click OK Under 'Microphone', check the 'Select' option

Make sure that you are using the latest version of WebCam Monitor. To download the latest version, visit: https://www.deskshare.com/wcm.aspx It seems like the e-mail is being sent. However, because your e-mail server requires authentication, it might be denying a relay to your e-mail. To diagnose e-mail related problems, you can view the e-mail log after attempting to send a test e-mail. This option is available in Tools ] Options ] Alerts tab ] Email/SMS Notification. If this is a relay problem then you will have to contact your ISP.

When the alerts are running, The "Start Monitoring with Alerts" button under the Preview window changes to "Stop Monitoring".

This may be a problem with the Windows configuration on your PC. We were able to simulate this problem on an older Windows 2000 PC. We are looking into the problem. If you have access to another PC then you try configuring WebCam Monitor on that PC.

WebCam Monitor does not receive e-mails by connecting to mail servers. It simply sends e-mail through a mail server. If the mail server is specified then that server is used directly. Otherwise, a mail server is resolved from the domain name (gmail.com). Simply use any one of the 5 mail servers resolved by WebCam Monitor. The E-mail Notification alert will then pick up the mail server directly and use it to send e-mails.

To date/time stamp a video you need to enable Date/Time stamp. To do so: On the Tools menu click Options. Under the General tab, select the option "Add a Stamp on Video Recordings and Snaps". Select the "Date and Time" or "Text" stamp. Click OK. You can also sort the snaps and video by date and time under the Recordings tab at the bottom of the main application interface.

You do need a second computer to test remote monitoring. If you are using a static IP then it should work. For detailed information, please refer to our article on remote monitoring: https://www.deskshare.com/Resources/articles/wcm_viewcameraremotely.aspx

We have added the ability to specify the port number in the latest version of WebCam Monitor. Please download the latest version from the URL: https://www.deskshare.com/wcm.aspx

ahh .. that's it. I was using "start monitoring". Thanks for your help. The menu options are no longer greyed out when the schedule is active.

Please download and install the latest version of WebCam Monitor (3.48) from: https://www.deskshare.com/wcm.aspx The new version contains enhanced help messages when you try to send a test e-mail. It also gives you an option to view an e-mail log so you can quickly find the problem. Some of the problems that you can diagnose by viewing the e-mail log are: Outgoing Mail Server User Name and Password authentication. Invalid or misspelled Mail Server name and IP addresses. Send e-mail denied due to blocked IP addresses. Blocked relay ports on mail servers.