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  • Are filters case sensitive?

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    The filters are no longer case-sensitive in version 4.3 and later of Auto FTP Manager. You can download the latest version here: https://www.deskshare.com/download_details.aspx?ID=15
  • Scheduled transfers stopped working after running for 1.5 years.

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    There are several possible reasons that this could happen. Something has changed, either on your PC or on the servers. The first thing to try is to delete the profiles and create them again. This would be a good time to upgrade to the latest version of Auto FTP Manager if you are using an older version. You can download the latest version here: https://www.deskshare.com/download_details.aspx?ID=15 If you continue to have a problem, you need to check the network and your servers. Here are 2 things to check: Has something changed about your network or internet connection? Have read/write permissions been changed on your FTP servers?
  • SFTP support?

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    Yes, we plan to release version 5.0 of Auto FTP Manager, which will support both SFTP and FTP over SSL (FTPS). Auto FTP Manager version 5 is scheduled to be released within the next two months. Anyone who purchases Auto FTP Manager after November 15 will receive a free upgrade when version 5 is released.
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    The latest version already handles the schedule-related conflicts that you described. In the current version, a transfer profile will not start again until the previous session has been completed. Please upgrade to the latest version of Auto FTP Manager. You can download the current version here: https://www.deskshare.com/download_details.aspx?ID=15
  • How can I back up my profiles?

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    To back up your profiles, including schedules, just click the Export button on the tool bar. A directory will be created containing all the profiles you choose to export. You can use Import to restore these profiles later, if necessary.
  • Not understanding why folders and sub folders are created

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    The behavior of the automated transfer is correct. In point 3, The program does not delete folders. If "Delete files after transfer" option is selected, only files are deleted during automated transfer process . Hence the original folder structure remains unchanged. In point 4: If we have some files within the folder then that folder will be created. For example if we have a folder "level 1" and a sub folder within it say "level 2" and now if "level 2" has some files within it then this folder structure will be created at your local drive, since it is required for copying the file from the ftp server.
  • Serial Number Does Not Fit After Upgrade

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    We have changed to a new activation system for Auto FTP Manager. If you own version 4.x of the program, please contact us using the Contact Form, and send us a copy of your email receipt for the purchase. We will send you an updated serial number.
  • Confirmation Email on Scheduled Tasks

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    Auto FTP Manager 4 can be configured to send Automated Transfer Logs via email: https://www.deskshare.com/help/AFM/TransferLogSettings.aspx.
  • Move Files to Another Directory After FTP Transfer

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    In the latest version of Auto FTP Manager you can delete or move files to a different folder after transferring. Edit your automated transfer profile, select the Transfer Rules tab and check the 'After Transfer' box. Choose move and click the location button to choose where to move the files.
  • Modification date filter

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    Some FTP servers set the file's modification time to the time of uploading. For servers like yours, which do not, you can use a different FTP client (such as Auto FTP Manager). Auto FTP Manager always sets the file's modification time on the server when uploading.
  • FTP permission to create file / folder

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    The "550 Access Denied" message indicates that the account you are using on that server does not have permission to upload files. Your server administrator can correct this problem.
  • Multiple File filters possible?

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    Thank you..
  • Timeout during folder scan

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    The simplest solution would be to increase the timeout value on the in the FTP server software itself. Often, the default timeout is very short.
  • Automatically exclude log folders from download - 50 plus sites

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    If your log files follow a naming pattern, for instance ending in "*.log", you can exclude them from transfer using Filters. Edit the Automated Transfer Profile for each site, and switch to the Transfer tab. Click the Configure button for Filters. Check the checkbox for File Name, and choose to Exclude names "ending in" .log. Of course, you can adapt this if your log files use a different naming convention.
  • Missing Files

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    You are using an older version of Auto FTP Manager. Please open the Help menu and click on "Check for Upgrade". The upgrade should resolve your problem.
  • How do I select files that have been recently modified

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    You will need to create a new automated transfer profile which will allow you to select and schedule your FTP transfers. To create a scheduled transfer, select File ] New Profile ] Automated Transfer Profile. Next, you will need to fill in all your FTP information. On the Transfer Tab you will see a filter option. You can set the filters to transfer files that have been modified today or within a given date range. You will also see a schedule option where you can set the time and dates to run this profile. For more information on filters you can see the following article: https://www.deskshare.com/resources/articles/afm_AdvancedFiltering.aspx
  • Automated Transfer Profiles not working after upgrade

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    It seems like you are using a very old version of Auto FTP Manager. You have to delete old profiles and create new ones instead.
  • Question: automatic downloads

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    The simplest way to download the same file repeatedly is to use Auto FTP Manager's Record feature. First create a Quick Connect Profile for the FTP server and open it in the Quick Connect File Manager. Then, click the Record button (the green circle) that is between the two windows of the File Manager. Navigate to the correct folder on both your own PC and the FTP server, and simply drag the file from the server to your computer. After the transfer is complete, stop recording by clicking the Stop button (the flashing red circle that replaced the green one). You'll be prompted to name your new profile. The new profile now appears in the list of Automated Transfer Profiles. If you'd like this transfer to be repeated regularly (or just to schedule it to happen at a particular time), right-click on the new profile and choose "Schedule Profile ...". Instructions for scheduling a profile are here.
  • Upgrading to the latest version of Auto FTP Manager

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    When upgrading to latest version all your profiles will be transferred automatically. There was a change in the Profile definitions in version 3.5. If you have an older version than 3.5 you will need to upgrade profiles using the Import Profiles feature of Auto FTP Manager. Only Quick Connect Profiles can be imported. All other profile types need to be re-created. Refer to the following page in the help guide: Importing Profiles You do not need to do anything before upgrading. All you have to do is run the setup. Exisiting versions automatically get unistalled when you install the upgrade.
  • Saving Automated Transfer Log to a file

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    You can save the log generated by Automated Transfer to a file. To do so, point to the File menu and click Save Automated Transfer Log. Also, make sure that you are using the latest version of Auto FTP Manager. To download the latest version, visit the following URL: https://www.deskshare.com/afm.aspx