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  • Linksys WVC200 MJPEG 640x480 bottom 25% of image corrupt

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    For some reason, this particular camera works differently than other IP cameras in 640x480 mode. We do not have a fix for the problem. Other LinkSys cameras on our supported list work correctly with WebCam Monitor and Security Monitor Pro. This problem only applies to the WVC 200.
  • Replacing the computer that WebCam Monitor is installed on

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    The software is licensed to one computer. If the PC is going to be retired, then you may transfer the license to a new one. If you still have your original serial number, use it to activate the program. If you cannot find the confirmation email, click Help >> About in WebCam Monitor, and your serial number will be displayed. Download the latest version of WebCam Monitor from our web site: https://www.deskshare.com/download_details.aspx?ID=12
  • High Definition webcams and network USB hub

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    We do not recommend using resolutions above 1024x768 with WebCam Monitor. We have not tested with the network USB hub you mention. It should work. Please download a free evaluation copy of WebCam Monitor and try it. You can download the program here: https://www.deskshare.com/download_details.aspx?ID=12
  • Sensitivity to Light Level Changes

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    Try the motion sensor delay as well. My sensitiviy is at 1 also. This is the same problem I am trying solve as well. I get black/dark pictures becuase it snapes the picture BEFORE the setting activates. I say program error. Racermoon
  • How do I record audio?

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    WebCam Monitor can record audio from a microphone. You may need to raise the audio levels for your microphone. If you are using Windows Vista, right-click the speaker icon in the System Tray and choose "Recording Devices". Double-click the appropriate device in the list and switch to the Levels tab. Try raising both the recording level and the microphone boost. You may also need to raise the volume on Windows Media Player when playing back the recordings. This should solve the problem.
  • View Broadcast Video On a Mobile Phone

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    Windows Media Player Mobile can play WebCam Monitor broadcasts. To open a URL 1.Tap Start >> Programs >> Windows Media. 2.If you do not see the Library screen, tap Menu >> Library. 3.Tap Menu >> Open URL. To view the video on a mobile phone, you must enable port forwarding on your router. We have published an article on this subject, Configuring Your PC for Internet Broadcasting.
  • Working With Dynamic IP Addresses

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    Every device--PCs, routers, IP cameras, and printers--on a network has an IP address, a unique number that is used to connect to that particular system. A dynamic IP address is one that is not guaranteed to remain the same. Many Internet Service Providers assign you a dynamic address. If you are broadcasting video from WebCam Monitor, a viewer can connect to you by typing your IP address, for instance "mms:///123.123.123.123". If your provider changes the address, the connection will not work. There are several services, such as no-ip.org, that offer a solution to this problem. You can register for a free account, and they will assign your PC a name. The name will always allow someone to connect to your PC, even if its IP address changes.
  • Streaming on a mobile phone display

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    Is there any way to do this through the Windows Media Player on my Treo 700w? Thanks to anyone who can help!
  • Unable to connect to Toshiba IK-WB15a

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    WebCam Monitor's Search function searches only cameras using port 80. Please click Tools >> Options >> Camera Manager >> Add >> Next >> Add. Select the Toshiba IK-WB15a from the list of Camera Models. Enter the IP address and port number. If your camera requires a user name and password, be sure you have entered them correctly, then click Test.
  • Broadcasting worked for me yesterday, but not today

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    The most common cause of this problem is that your computer's IP address has changed. Most computers are assigned temporary IP addresses, which change periodically, especially when you turn off the computer. When this happens, you will no longer be able to see the Internet broadcast at the old IP address. One way to solve this problem is to assign a domain name to your PC, which will remain the same even when the IP address changes. There are several free services, like no-ip.org and dyndns.org, which will assign a name to your PC. For instance, you could request sentoria123.no-ip.org. If WebCam Monitor is streaming using port 4601, you could always connect to the broadcast at https://sentoria123.no-ip.org.
  • Email authentication settings

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    Thank you for posting the log. Your mail server does not require you to log in to send messages. Uncheck the My Outgoing Mail Server requires login checkbox on the Settings tab and you should have no trouble sending mail from WebCam Monitor.
  • How to create longer recordings in WebCam Monitor?

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    To make the recorded files longer, click Tools >> Options >> Monitoring, and the **Configure **button for Video/Audio Recording. Toward the bottom of the window, you will see a setting for "Save recordings as _ minute segments." Increase this number to record in longer segments.
  • View WebCam Monitor Broadcast from the Office

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    We have published an article, Configuring Your Camera and PC for Internet Streaming, explaining how to configure your PC and network to allow viewing the video broadcast from your office.
  • Remote host disconnected when sending email notifications

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    From your description, it seems as if your ISP is redirecting all outgoing mail connections to their own mail server. Please try using the address and login/password for O2 Broadband's mail server with WebCam Monitor.
  • Error when trying to preview camera (Date Time Overlay failed)

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    The Axis 2420 is fully supported in WebCam Monitor. Please try uninstalling the program and installing the latest version. Uninstall using the Windows Control Panel. You can download the latest WebCam Monitor here. Reinstall and see whether this solves your problem. If the problem persists, please upgrade your Windows components. All Windows upgrades are free of charge from Microsoft. Upgrade your Windows DirectX to DirectX 9.0c End-User Runtime. https://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en If you already have the latest DirectX, I highly recommend you reinstall. After upgrading, reboot your PC and try again.
  • Microsoft VX-3000 Webcam Support?

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    The Microsoft LifeCams are directly attached to computers. They are not IP cameras, and can only be seen directly from the computer they are plugged into. Using WebCam Monitor, you can stream the video from your camera to other computers. In that case, yes, you would use the mms:// stream. The actual URL to use will be displayed in the program's Event Log when you start streaming. If you would like to view your camera over the Internet, you may have to use Port Forwarding. The technique to do this is explained in our article, Configure Your Camera and Router for Internet Streaming.
  • Running 2 web cams

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    WebCam Monitor only connects to one camera at a time. The monitoring light for the second webcam will activate if you switch to previewing that camera. We have an article that explains how to effectively use multiple cameras in WebCam Monitor. You can view the article here. If you have IP cameras, you can view, monitor, and record up to 16 cameras simultaneously, using Security Monitor Pro.
  • How do I set the weekly schedule for monitoring?

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    If you would like to schedule a period that starts before midnight, and ends the following day, you should create two Weekly entries. Let's say you want to start recording at 7:00 pm Monday and stop at 7:30 pm on Tuesday. Create an entry for Monday that starts at 19:00 and has no stop time, and one for Tuesday that starts at 00:01 and ends at 07:30. WebCam Monitor will monitor continuously between 19:00 and 07:30.
  • Delay after recording before next motion detection

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    Please uninstall and reinstall WebCam Monitor. The current version of WebCam Monitor is available here.
  • Blurry Images In jpg Capture

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    The equivalent of shutter speed for a webcam is the frame rate. You can increase the frame rate by clicking the File menu and choosing Video Properties.