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  • What is the suggested procedure for deleting stored images?

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    Security Monitor Pro has built in functions to remove older videos and images. Click Tools >> Application Settings >> General. Under the Media File Options select 'Auto delete files older than 7 days'. You can set the software to delete files after one day if you no longer require the images.
  • A red border around objects in my recordings

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    Security Monitor Pro has an option to 'Highlight Motion Change'. You have turned this on in the settings. To turn it off, edit your camera settings, in the Alerts section, click Motion Settings and de-select the box for 'Highlight Motion Change'.
  • Sending motion activated email alert with a SMTP STARTTLS command

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    Turn on the secure email (SSL) SMTP setting in Security Monitor Pro. Edit your camera profile, select Alerts then click 'Configure' next to Email settings and Configure Email Settings. Check the box for 'Outgoing mail server requires a secure connection (SSL)'. This should allow you to send your email.
  • Previewing multiple cameras with WebCam Monitor

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    You can add multiple cameras to WebCam Monitor, it can cycle through the preview of each camera. This article explains how to monitor multiple cameras. If you need to preview all your cameras simultaneously, you can upgrade WebCam Monitor to Security Monitor Pro. Contact support with your order number or serial number to get the upgrade.
  • Using notebook's low power mode during motion detection & recording

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    You can change the recording location in Security Monitor Pro. Security Monitor Pro is always buffering video from your cameras, so using power saving modes is not recommended. Computer memory or a RAM drive is not a good option since data can easily be lost, but a USB thumb drive can be a safe storage location while minimizing use of your hard drive and extending your battery time. First, change the temporary working folder by clicking Tools >> Application Settings >> Advanced. Change the temporary working folder to a temp folder on your USB drive. If you would also like to save the recordings on the USB drive, make sure you have enough storage space and click Tools >> Application Settings >> General. Change the storage location for videos, photos, and log files to a folder on your USB drive.
  • Recording on motion activation at a specific time

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    You can use the scheduling in Security Monitor Pro to start motion activated recording at 6PM daily - or any schedule you would like. More information about scheduling options can be found in the manual here.
  • Start recording instead of monitoring when the computer reboots

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    It is easy to configure Security Monitor Pro to start recording at application launch. First, add Security Monitor Pro to your Windows startup group. Follow these steps: Add a new schedule Select your camera Check the box for 'Start Recording' Under the Schedule Settings choose 'Perform Selected Actions On Application Startup'.
  • Can I view my camera broadcast with an iPhone or iPad?

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    You can view the camera broadcast from Security Monitor Pro with the iPhone, iPad, or iPod Touch. A Window Media Streaming player is required on your device. One free iPhone app is called 'Streamer'. In the Streamer app, add a bookmark to the Security Monitor Pro broadcast stream URL for easy access.
  • Recommendation for outdoor wireless cameras

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    A full list of IP cameras supported by Security Monitor Pro can be found at this link. There are several brands that are not expensive and will work for you, such as TrendNet, Linksys, or D-link. The TrendNet and D-Link cameras are available with optional outdoor enclosures. In our resources section we have an article that explains how to select a security camera.
  • Adding more camera licenses

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    You can purchase additional licenses for Security Monitor Pro from our regular pricing page: https://www.deskshare.com/pricing_details.aspx?ID=24 The licenses are cumulative. If you own a 2 camera license and purchase a new 4 camera license, you will have a total of 6 supported cameras. To activate the license, click Help >> Enter Serial Number and enter your new serial number.
  • Overwriting photo files to update my website

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    In Security Monitor Pro, click Tools >> Application Settings >> FTP Settings. There is a section titled 'Upload behavior for videos and photos'. Check the box that says 'Overwrite Photo File with the name' and fill in the filename you would like. This will upload constantly updated images to your website and still maintain the original photos on your PC.
  • Sending email alerts using the gmail smtp server

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    Security Monitor Pro supports sending email through gmail's smtp server. For SSL on gmail, the port number is 465. Change the port number to 465 and it will work.
  • Which IP camera should I use with Security Monitor Pro?

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    The Trendnet T156-2356 is a day/night cam and seems to be about $100 cheaper than the Toshiba IK-WB02A. There is also the Trendnet TV-IP312W which is a day/night cam for about $200.00 Also, the above mentioned Trendnet IP400W is now the updated IP410W and sells for $199.00.
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    While it may look complicated, configuring Security Monitor Pro to broadcast your video on the internet is very simple. Make sure you have mapped port 4569 in your router to the IP address of the PC running Security Monitor Pro. Next, add port 4569 to the Windows Firewall on your PC as an exception. Finally make sure you have clicked Actions >> Start Broadcasting in Security Monitor Pro. You should now be able to view your video over the internet. We have an article that explains the steps in more detail with images. You can view the article here.
  • Getting more frames per second from my wireless cameras

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    If you are using all 4 cameras with a wireless connection, you are likely being limited by your wireless bandwidth. The computer running Security Monitor Pro should be directly connected to your network with a wired connection. Try directly connecting at least two of the cameras to your network with a network cable. You will see a significant increase in the frames per second.
  • My camera is mounted on the ceiling, how do I invert the image?

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    A single Security Monitor Pro 4 camera license will monitor and record from all 4 of your cameras simultaneously. You will need the 4 IP cameras, 1 PC to run Security Monitor Pro, and an internet connection. If the camera does not have settings to invert the image, Security Monitor Pro can invert it. Axis, Trendnet, D-Link, and Linksys all make good cameras that will be suitable for your needs. We have an article on selecting a security camera. You may find this article helpful: https://www.deskshare.com/resources/articles/wcm_SecurityCamera.aspx
  • Motion events are sending many email alerts

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    The new Security Monitor Pro version 4 will limit the number of alerts to once every two minutes. It also allows you to specify the number of images to attach for each alert. Download the new Security Monitor Pro here
  • Schedule past midnight and stop on a different day?

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    Click on Tools >> Scheduler, then click Add. You can set a one time schedule to start monitoring, recording, taking photos, or broadcasting, on Monday at 8PM and end on Tuesday at 8AM. You can also have a recurring schedule that will begin at 8PM and stop at 8AM. Remember to use 24 hour format for the time. Read more about scheduling cameras here.
  • Motion detection is too sensitive

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    The sunshine is probably varying, for instance when a cloud passes in front of the sun, which is detected as motion. Cars driving by and trees waving in the wind can also cause alerts. You can use the Mask function to block out any objects that are likely to move. If you still get too many false positive alerts, you may want to consider using continuous recording and no email alerts. You can then examine the recordings at the end of each day.
  • Remote monitoring, viewing, and recording

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    Security Monitor Pro, can record your 4 cameras from a remote location. We have published an article that you may find helpful: https://www.deskshare.com/Resources/articles/smp_MultiplePCs_Backup.aspx You can preview the cameras, record them to your external hard drive, and also broadcast their video feeds all simultaneously.