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  • Viewing from multiple in house LAN computers without internet.

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    When you enable broadcasting, Security Monitor Pro will broadcast on the local 192.168.x.x IP address. The address along with the port number is listed in the log window at the bottom of the screen when you begin broadcasting. Use the internal link on your local network and there will be no external bandwidth usage.
  • Embedding a video broadcast into my website

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    The Security Monitor Pro broadcast can be viewed using Windows Media Player When the Chrome browser detects that you're missing a plug-in for the code you have, it should prompt you to install the plug-in at the top of the webpage. Here's more information about installing Windows Media Player plug-in for Chrome.
  • How to upload motion detected photos and videos with FTP?

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    Security Monitor Pro allows you to upload video recordings and photos automatically. You can upload either Photos, Video or both when alerts are triggered, depending on the option selected. Security Monitor Pro provides extra security by supporting three different protocols (FTP, FTPS, SFTP) to use while uploading videos and photos. By default the recordings are uploaded immediately, you can also configure a schedule. Here is more information about configuring motion detected recordings to your website by FTP
  • Viewing the video broadcast from my Android phone or a PC

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    Using mms:// will instruct the Internet Explorer browser to start Windows Media Player. On an Android phone you can use almost any media player and enter the network stream. For example with VPlayer, click streams and select 'Network Stream'. You can enter the network stream as 'mms://[ip.address]:[port]/' or 'https://[ip.address]:[port]/' This is similar for iPhone with the free app called 'Streamer'. Most media players automatically recognize the stream. Inside Windows Media Player, you will need to use 'https://[ip.address]:[port]/'. For use on the Internet, you will also need to map a port in your router. More information about mapping ports is available here: https://www.deskshare.com/resources/articles/wcm_Internet_Streaming.aspx
  • Hardware requirement to view 32 IP cameras?

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    To use Security Monitor Pro with 32 IP cameras simultaneously, you will need adequate CPU processing, RAM, and bandwidth. I suggest a Core i7-3770 CPU or better and at least 16GB of RAM. The bandwidth required depends on the type of cameras you are using. A HD camera can use from 200Kbit/sec to 3MBits/sec of bandwidth. Selecting a medium resolution, one that produces a 800Kbit/sec stream, leads to a estimated 24Mbit/sec of data for 32 IP cameras. If your cameras are all in remote locations, it is possible to support this level of bandwidth on some cable networks or using Verizon's FIOS service. If the cameras are within your own network, try to use wired cameras. Wireless network are subject to greater interference and data collision which require retransmission - greatly slowing down processing.
  • Maximum number of available and viewable cameras

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    Security Monitor Pro allows you to preview and monitor up to 32 cameras simultaneously. You do not need to have them all displayed on the screen at the same time. The camera preview layout will allow you display 8 previews on your screen and then automatically rotate in sets of 8 at a time. Set the Cycle rate in the general settings to control the number of seconds for the cycle time. Use drag and drop to rearrange the order of the cameras.
  • Upgrading to a 4 camera license from a 2 camera license

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    You can add additional camera licenses to Security Monitor Pro at any time. If you have a 2 camera license, and you purchase an additional 2 cameras, you will have a total of 4 supported cameras. Click on Help >> Buy Additional Camera Licenses. After your additional license purchase, click Help >> Enter Serial Number and you can add your additional license.
  • Creating a schedule to run all the time

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    The Security Monitor Pro schedules can be used when you only want to monitor during specific times. For example, if you have a full staff in the warehouse during working hours and only want to monitor and record when the warehouse is closed. In the case of recording or monitoring all the time, simply click on the record or start monitoring buttons. If Security Monitor Pro is restarted it will resume the state it was previously in - monitoring or recording from the cameras you specified. You do not need to set a schedule.
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    Security Monitor Pro can capture video and images at high resolution from your USB cameras. For the Logitech 9000 Pro USB camera, make sure you have the latest Logitech drivers. Add your USB camera to Security Monitor Pro, and under the Test Camera button, click on Video Properties. This will display Logitech camera controls for frame rate and output resolution. Set the resolution to 800x600 and click OK. When you return to Security Monitor Pro your preview resolution will be 800x600 and your captured photos will have the same resolution.
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    Thank you for the kind words about Security Monitor Pro. There are a few things you can do to increase the capture rate. First, lower the resolution you are capturing. A reduction from 640x480 to 320x240 cuts the bandwidth usage by 75%. Next, adjust the the wireless protocol to use the most reliable protocol for that distance. This will require some experimentation. Possibly wireless G at a fixed 2mbps speed will give you the best throughput. Finally, you can get a faster or more long range router. The Linksys/Cisco i4200 or i4500 routers give a long range at high speeds. Finally, try adding a external high dbi gain antenna to both the router and camera.
  • How can i see my ip camera on my iphone on a 3G internet connection?

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    There are a few ways you can monitor your cameras remotely from a iPhone or iPad. Upload your recordings to a server or to dropbox. There are media players for almost every device and OS available. On the iPhone you can use the app 'Streamer' or the app 'WMV Player' to view the recordings and to view the Security Monitor Pro camera broadcasts. Turn on video Broadcasting, and use the same iPhone apps to view the broadcast. Create a bookmark for easy access to the video stream. Use Email notification. You can receive instant notifications to your cell phone and even have pictures along with the alert. We have an article that explains the different ways to view your camera remotely.
  • Viewing my security camera recordings on the iPhone 5

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    Security Monitor Pro records in the .wmv format which provides good quality video with a minimum of space. There are wmv media players for almost every device and OS available. On the iPhone you can use the app 'Streamer' or the app 'WMV Player' to view the recordings and to view the Security Monitor Pro camera broadcasts. Also, using the automated upload to an online service is an excellent way to keep your recordings safe offsite from the server.
  • Toshiba Qosmio laptop powers down after 30 minutes

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    Security Monitor Pro should disable the power saving settings when you start it. Click Tools >> Application Settings >> Advanced. Make sure that 'Disable Low Power Schemes' is checked. If this is already checked, please adjust the power saving settings on your PC so that it does not turn off or go into sleep mode when it is plugged in. You can change this from the Control Panel >> Power Options
  • Sending pictures and email through Hotmail and Windows Live smtp

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    Security Monitor Pro can use send email with photos through all mail services if you have the correct settings. With Hotmail, use the smtp server is smtp.live.com, and you can use port 587. Make sure to turn on 'this server requires a secure connection'.
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    The amount of space required for recording on motion for 12 IP cameras will depend on the amount of motion. To make an estimate we can say you will have 25% of the time recorded as motion or 4 ip cameras recorded continuously. Security Monitor Pro records compressed video or 512kb per second which equals 3.8Mb per minute, or 5.5GB per day per camera. A 2TB hard drive will hold approximately 90 days of recordings on motion activation from 12 cameras based on a 25% motion time.
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    Security Monitor Pro supports almost all USB cameras and over 1500 IP cameras. The Microsoft Lifecam Studio works well. The 2 camera license will allow you to add 2 cameras for preview, monitor and record. You can upgrade to use additional cameras at any time. Click Help >> Additional Camera Licenses to purchase more licenses.
  • Foscam F18918W camera software and Security Monitor Pro

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    Security Monitor Pro will not conflict with the Foscam software. Both can be run at the same time. I do recommend that you use the 4 cameras in a wired mode rather than wireless as it will be more a reliable network connection and give a faster and smoother preview.
  • Hardware recommendations for recording 16 IP cameras continuously

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    For monitoring 16 IP cameras I recommend using a Intel quad-core i7 processor and 8GB of RAM or higher. A 2TB drive will be able to store 15 days of continuous recording from 16 cameras at Security Monitor Pro's 512k bit rate setting. If you are only recording on motion detection you or using a lower bit rate setting, you will be able to store a much longer time period on the 2TB drive.
  • Need help with email alert settings

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    All emails require a 'from' and a 'to' be sent through a e-mail server. The 'from' should be a valid email address, you can use an existing account or create a new one such as 'AlertsFromMyCamera@gmail.com'. The smtp server for Gmail is 'smtp.gmail.com' and for Yahoo is 'smtp.mail.yahoo.com'. We have an article that explains how to configure alert emails with photos here: https://www.deskshare.com/resources/articles/wcm_SecurityAlertGetEmailNotificationWithPhotos.aspx
  • How much drive space do I need to record 16 cameras for 1 month?

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    Security Monitor Pro records a compressed WMV file in low, medium, and high bit rates. If you are continuously recording, the highest bit rate of 512kbps is approximately 5.5GB per day. With 16 cameras, this will be 88GB per day or 2.64 Terabytes per month. A single 3TB drive should hold all the data from your 16 cameras for 1 month.