Security Monitor Pro can FTP photos to your webpage and provide a live view of your cameras. To configure FTP Settings, click FTP Upload >> Configure upload options: [image: FTPServerSettings.png] Next, configure your upload settings from Add Camera >> Actions >> Upload Media files. Rename the file on upload and overwrite so the filename always has the latest image. [image: FTPUploadBehavior.png] Here is a sample HTML and Javascript page that will show a updated camera image every 30 seconds: <html> <head> <title>Sample Security Monitor Pro Camera Photo Page</title> </head> <body> <img src="Desk1.jpg" width="320" height="240" border="1" name="refresh"> <script language="JavaScript" type="text/javascript"> <!-- var t = 10 // interval in seconds function Start() { document.images["refresh"].src = document.images["refresh"].src+"?"+Math.random() setTimeout("Start()", t*1000) } Start(); // --> </script> </body> </html> Change the value of t to the number of seconds between image updates. Try using a refresh interval that allows enough time for the image to be captured and sent by FTP to your web server. Finally, you can display multiple cameras by adding multiple images on the page.

Security Monitor Pro allows you to start recording on multiple cameras at the same time. Here's how: Click on the 'Record' icon from the tool bar. [image: Record.png] When you see the "Video Recording" dialog, press "CTRL + A" to select all cameras. [image: VideoRecording.png] Click on the "Start Recording" button and recording will be started for all cameras.

You can increase the playback speed in Security Monitor Pro. Follow these steps: Click on the 'Media Analyzer' icon on the tool bar [image: MediaAnalyzerIcon.png] You will see all your video recordings in media analyzer. Now click on 'Playback Settings' icon on preview control. [image: MediaAnalyzercontrols.png] Change the playback speed using the slider control. [image: PlaybackSpeed.png] Finally, click on the Play button and your file will be played at the speed you have set. You can slow down or increase the playback speed as you wish.

Security Monitor Pro allows you to place the time stamp anywhere on the camera preview. You can adjust the position of the time stamp from the Labels tab. Follow these steps to reposition the time stamp: Go to Edit Camera >> Labels tab. Select the time stamp label and drag it to the position you want. [image: edit_camera_labels.png] Your new recordings will have the time at the position you selected.

Yes, you can run external software using Security Monitor Pro. You can send command line parameters to the selected program. For instance, you may want to launch Internet Explorer and pass the URL of a website as a parameter. To send a parameter to your external software, enter your parameter in the Parameter field in the Launch Program Settings dialog. [image: LaunchProgramSettings.png] When motion is detected your program will run and the parameter will be passed to your external software.

Security Monitor Pro is compatible with almost every email server. Please check your entries for the SMTP server, your username and password to make sure they are entered correctly. SSL security will not work with port 25. If you have to use port 25, you can try no security. If you would like to use SSL security to send your email, change the port number to 465. Make sure you set security to SSL (not TLS). SSL encrypted SMTP uses port 465.

If your camera loses connection, Security Monitor Pro will continuously retry the connection until the camera is back online. Monitoring will automatically restart for that camera as soon as the connection is restored.

When you have many cameras looking at an area from different angles it can sometimes be difficult to tell which camera you are viewing or recording. There is a simple solution to this problem - you can add on screen labels so it is easy to identify what you are looking at. Edit your camera, then select Labels. Check the box for Text Caption, and add your camera location here. For Example: Backyard south view, Front yard driveway, etc. See this image for reference: [image: edit_camera_labels.png]

Yes, you can store your image files on a network folder instead of the local drive. Start Security Monitor Pro and go in the General Settings. Under the 'Media file options', enter the network folder path in the path control and click OK. Your image files will be saved on the network folder. Here is a illustration: [image: Generalsettings.png]

Security Monitor Pro supports all standard mail servers. When you are sending a test email, make sure you have entered the connection details correctly. Looking at your error message, it appears you have not selected the correct security settings from the Connection Security drop down on the Email Notification Settings window. Choose the TLS option from the Connection Security drop down and the issue should be fixed. [image: EmailNotificationSettings.png]

Security Monitor Pro will record to your local hard drive or network drive. There are 2 ways to limit the amount of space used. First, you can automatically delete recordings over a certain number of days old, or delete files before your hard drive is full. Click on Tools > Application Settings and configure the 'Auto Delete oldest files if space is less than' or 'Auto delete files older than' or you can configure both. [image: Generalsettings.png]

There are couple of possibilities why the FTP upload is not occurring on your PC. First, please check your FTP server settings. I would like you to test if you are connecting to your FTP account. For this, enter your IP address/domain name, username and password. Then click on 'Test FTP Connection' button. If the details are correct, connection will be successful. [image: FTPServerSettings.png] Next, make sure you have selected "Upload Photos to my Website" from FTP Upload settings. To make this configuration follow the path: Go to Edit Camera>> Actions>> Configure Upload Media Files. [image: FTPUploadBehavior.png] Now check that the FTP upload is enabled. From View Menu>> Upload Status. You can enable or disable the FTP upload using "Disable/Enable" button. [image: FTPUploadStatus.png] Finally, make sure you have started monitoring. Files will only be captured and uploaded when monitoring is turned on and motion is detected.

You want to capture an image every 1 second between certain hours of the day. There are a couple of ways to accomplish this in Security Monitor Pro. If there is constant motion in front of your camera, you can select to take photos when motion is detected. Configure it to take a photo every 1 second for the next 60 seconds. As long as there is motion, you will have a image taken every 1 second. If you are using regular interval monitoring instead of motion detection, the minimum time interval available is 15 seconds. The actions will be performed after every 15 seconds. So there will be a gap of 15 seconds. To avoid any gaps, I suggest you perform continuous video recording for your time frame. You can select Video Recording action from Add Schedule dialog. [image: add_schedule.png] To have a schedule to run from Monday to Friday select Weekly Schedule and select days from Monday to Friday. Enter the start date and time as 7:45, and the hours to Run for. In your case you can enter "Run For: 9:30".

It is possible that you lost your license after upgrading to Windows 10. You can activate your software by using your original serial number. If you don't know the serial number, you can retrieve your serial number from your account. Please login to your account here. To activate your application follow the steps: From Help menu >> Enter Serial Number Enter your Name, Organization and Email Address along with the Serial Number and click on Activate.

Yes, Security Monitor Pro will monitor and record from IP cameras on remote networks or on the internet. To record from a remote camera, use the IP or Dyndns address and the port number to connect to the camera. To record from older CCTV devices, use a Video Server. The Video Server will convert the CCTV signal to appear as an IP camera. A list of supported devices are available on this page: https://www.deskshare.com/ip-cameras-manufacturers-models.aspx. Please search for Video Servers on the page.

Yes, Security Monitor Pro will capture audio from many camera models. After adding your camera, if it supports MPEG-4/H.264 then the RTSP port number box will be visible. Make sure you enter the correct RTSP port number. Please see this page for more details on adding an IP camera: https://www.deskshare.com/help/smp/adding-ip-camera.aspx If RTSP Port number is not visible, then your camera does not support audio. Please fill out the form on this page and we will add audio support for your camera to Security Monitor Pro: https://www.deskshare.com/camera-request.aspx

Thanks for reply. You should have received an email from me where I give you the access code to the camera. The HD1080 profile you suggest did not connect to the camera, but the HD720 worked. Look forward to having a working profile. many thanks.

There are two ways to select the resolution. First, you can check the resolution from camera settings. It is possible that you have set a low resolution value. Alternatively, you edit the camera details. Change the video resolution from 'camera default' to the resolution you would like. Here is an illustration of the edit camera screen: [image: add_IP_camera.png] If you are unable to select a resolution or the resolution you want is not listed, would you be willing to give us the necessary information to test the camera? After testing we can add the resolutions you are looking for. To submit your camera, please fill out the camera request page.

To confirm the problem you are having - whenever there is motion in front of your camera you see a pixelated video. This can usually be fixed by matching the frame rate and bandwidth to what you have available on your remote and local network. It looks like the camera is located at a remote warehouse, and you are monitoring it from your DSL or cable connection at your home. I logged in to your camera and I saw that the frame rate and the bandwidth settings on the camera was too high. I adjusted the settings of your camera to match it more accurately with the network bandwidth. The frame rate was reduced from 15 to 7.5 fps. The bandwidth reduced from 1mbps to 512kbps. I have tested from my office, and the recordings now appear very clear at all time, including when there is motion.

It is possible that the registration information can get lost on some PC's. You can re-enter your original serial number and your software will be activated again. If you need to retrieve your serial number, you can log in to your account from this link: https://www.deskshare.com/login.aspx Click on the forgot password link if you don't remember your login information.